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ORDERING & DELIVERY

Order online

The quickest way to complete your order is to pay on-line using your Credit or Debit Card. We use STRIPEa secure on-line payment portal, to handle all of our Website Transactions. To view their Privacy Policy, click here.

The contract

Order acceptance will take place on the dispatch of the products ordered; the completion of the contract between you & us will occur from the point of delivery - unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock;
  • Our inability to obtain authorisation for your payment.

Payment

We accept all major debit and credit cards. Payment is made online at point-of-sale. If you wish to pay by invoice, you should place your order by telephone or via e-mail.

Contacting us

If you have any questions about your order, or anything else, you can contact us as follows:

Go Teach Publications Ltd.
Paradise Mill, Park Lane
Macclesfield, Cheshire
SK11 6TL

Tel: 01625 422279
Email: sales@goteach.org.uk
Registered Charity No: 275116
Registered Company No: 01345395
VAT No: 307 0160 09

Goods are currently dispatched at 12 midday on Mondays & Thursdays (and other occasional days too) - subject to Stock Availability, periods of Annual Leave, Bank Holidays, and our Christmas Shutdown period. During busy periods, or any of the aforementioned scenarios, there may be a short delay, but we will always endeavour to dispatch your order as soon as we can. In the unlikely event that your goods have not arrived within 5 working days, please e-mail us and we will investigate the reason why.

Shipping costs

Delivery charges will be added to your order as follows:

  UK Orders
  up to £15   £2.50
  £15.01 - £35.00   £4.50
  £35.01 - £50.00   £6.50
  £50.01 & above   £8.50
  Overseas Orders
  Europe (incl. ROI)   50%   of order value
  Rest of the World   75%   of order value

As a "rule of thumb", if you Order 20 books or more, they will be dispatched via Courier - 19 books or less go in the conventional way (Royal Mail, usually 1st Class).  The Courier is "next day" for England, Wales, Northern Ireland, and some area's of Scotland - for everywhere-else, it will take longer!

Please remember, this is a "rule of thumb", and so may differ - it does not take into account any issues that Couriers & Royal Mail may be having with Delivery Timescales.

If you have a query, give us a call or send us an e-mail, and we'll do our best to answer any questions you have.

 

For more information, contact us via email.

 

Click here to view our Returns Policy & Procedure.